WinRolla Casino Privacy Policy

Who Controls Your Data

NovaForge LTD, the operator of WinRolla under Anjouan Gaming Licence No. ALSI-152406028-FI2, is the controller of the personal data you provide when you register and use your account. Any question about how your data is handled should be directed to [email protected], our dedicated channel for privacy-related requests.

What We Collect and Why We Collect It

At registration we collect your email address, password and date of birth to open your account and confirm you meet the minimum age of 18. When you deposit or withdraw, we collect payment details relevant to the method used, whether that is card information, a cryptocurrency wallet address or bank account details for a Bank Transfer. During verification, we collect the identity document you submit, such as an Australian driver’s licence, a passport or a Medicare card, along with a proof of address like a utility bill or bank statement. We also log technical data, including your IP address, browser type and gameplay activity, and we use cookies to keep you signed in and to remember your preferences. This data is processed to open and administer your account, to process deposits and withdrawals, to meet the verification obligations attached to our licence, to detect fraud and bonus abuse, and, where you have opted in, to send you promotional communications.

Cookies and Analytics

WinRolla uses essential cookies, which keep you logged in and maintain your session security, and analytics cookies, which help us understand how the site is used so we can improve performance. You can adjust or withdraw consent for non-essential cookies at any time through your browser settings or the cookie banner shown on your first visit; blocking essential cookies may prevent the site from functioning correctly.

We share the data necessary for each transaction with the relevant payment provider or processor connected to the method you choose, including card, bank transfer and cryptocurrency processors. Identity documents submitted during KYC are shared with our verification partners solely to confirm your identity and age. Gameplay data, such as bets placed and outcomes, is shared with the game providers whose titles you play, including Pragmatic Play, Evolution Gaming, NetEnt, Play’n GO and the other studios listed in our game catalogue, strictly to operate and audit the games themselves. We do not sell personal data to third parties for their own marketing purposes.

International Transfers

Because WinRolla’s servers and payment partners are not located within Australia, your data may be processed in jurisdictions outside your country of residence, including where NovaForge LTD and its service providers are based. Where data is transferred internationally, we require the receiving party to apply protections consistent with this policy.

Retention Period

We retain account data for as long as your account remains open and active. Following account closure, transaction and verification records are retained for a period sufficient to meet anti-money laundering and licence-related obligations, after which the data is deleted or irreversibly anonymised. Marketing data is deleted promptly if you withdraw consent to receive communications.

Your Rights as a Data Subject

You have the right to request access to the personal data we hold about you, to have inaccurate data corrected, and to request deletion of your data where we are not required to retain it. You may also request that we restrict or object to certain processing, and, where technically feasible, request a portable copy of your data. Requests can be submitted to [email protected] and are handled within a reasonable timeframe.

Lodging a Complaint

If you are not satisfied with how we have handled your personal data, you may raise the matter with us directly in the first instance, and you retain the right to lodge a complaint with a relevant data protection supervisory authority if the matter is not resolved to your satisfaction.

Contact for Data Requests

All requests relating to your personal data, including access, correction or deletion requests, should be sent to [email protected]. Please include your registered email address so we can locate and action your request efficiently.